Case Study: Megafreight achieves a seamless analog-to-VoIP transition and major cost savings with Digium Switchvox

Digium's Switchvox Makes Transition From Analog to Voip Easy for Global Freight Company

Megafreight, a Johannesburg‑based global freight management company with about 250 employees and four additional South African offices, faced a risky migration from a 16‑year‑old Alcatel analog phone system after vendor support ended. With each branch on independent lines and tight budget constraints that ruled out costly Avaya or Cisco options, the team needed an affordable, easy‑to‑manage communications upgrade that wouldn’t disrupt operations.

They deployed a Digium Switchvox 305 appliance with 200 IP phones, centralizing communications at Johannesburg and linking all branches under one number with intelligent call routing. After modest network upgrades and a phased analog line retirement, Megafreight gained voicemail‑to‑email, scheduled call reporting, mobility and reduced long‑distance and support costs—while simplifying administration and maintaining service continuity.

Megafreight

Dyllan Pascoe

IT Manager