Case Study: Eddy Street Executive Suites achieves flexible, revenue‑generating tenant communications with Digium Switchvox

Digium Switchvox is the ‘Go-To’ Solution for Complete and Versatile Business Communications Systems

Eddy Street Executive Suites (ESES), a commercial property management company in South Bend, Indiana, needed a more robust, flexible phone system to match its new office space and varied tenant needs. After finding their initial hosted PBX (3CX) inadequate, ESES required a premise-based solution that could handle multiple disparate tenants, advanced call routing, conferencing and mobile/virtual office features without burdening them with heavy onsite IT support.

Working with New Age Telecom, ESES replaced the hosted service with Digium Switchvox SMB 305 and Digium IP phones. The Switchvox deployment delivered unified communications, powerful auto-attendant and call-routing rules, remote-managed administration (reducing IT costs), and a premium live-receptionist service that generated new revenue. The result: a scalable, tenant-friendly system for up to 150 users, lower operating expense through managed services, and improved call handling and tenant satisfaction.