Case Study: Cullman Primary Care Multispecialty Group cuts telephone costs 40% and unifies communications with Digium Switchvox

Cullman Primary Care Group - Customer Case Study

Cullman Primary Care Multispecialty Group, a multi-site medical center in Alabama with roughly 180 staff, struggled with separate phone systems at each location that made call transfers difficult, overloaded lines, and left staff unsure which vendor to contact—risks that were unacceptable for an emergency medical provider and threatened by impending equipment obsolescence.

They partnered with Integrated Communications Solutions to deploy a centralized Digium Switchvox IP telephony system (SMB 355) with VLAN separation, POE switches and Digium HD phones, plus caller-ID routing, call reporting and dedicated help-desk support. The unified solution improved call transparency and transferability, reduced telephone costs by 40%, has run reliably for three years, and gives the organization a scalable, feature-rich UC platform for future needs.

Cullman Primary Care Group

Darrell Reaves

President