Case Study: CompNow reduces telephony costs and boosts customer service with Digium Switchvox

CompNow - Customer Case Study

CompNow, a leading Australian IT and Apple reseller with stores, a head office and university outlets across Victoria and New South Wales, was running an aging traditional phone system that was costly to expand and lacked modern features. The restrictive setup increased telephony expenses and hindered consistent customer service across its multiple sites and customer types.

Qtec Systems implemented a centralized Digium Switchvox VoIP solution (servers in South Melbourne, Crows Nest and Malvern) with 125+ IP handsets, a GSM gateway and out‑of‑the‑box features like IVR, call queues, conferencing and voicemail‑to‑email. The deployment cut hardware and call costs by routing calls internally, simplified moves/changes and management, delivered minimal downtime during migration, and improved customer service and operational flexibility with regular twice‑yearly upgrades.

CompNow

Robert Ruigrok

CFO, CompNow