Case Study: Clear Creek Telephone & Television achieves reliable, integrated VoIP and streamlined call management with Digium's Switchvox

Clear Creek Telephone & Television - Customer Case Study

Clear Creek Telephone & Television, a century-old telephone, cable, and Internet provider serving Oregon City and nearby Redland, faced a crisis when its 17-year-old Comdial phone system became unsupportable: parts were discontinued, few technicians knew how to service it, and it couldn’t integrate with the company’s IT needs. The company sought a web-centric IP PBX with VoIP, live attendant support, and deep IT integration (email notifications, auto-forwarding, CRM ties) while staying within budget.

Working with NP Information Systems, Clear Creek deployed a Digium Switchvox AA355 with 30 Polycom IP phones and PoE switches, retiring POTS lines and running voice over DSL. The Switchvox switchboard delivered intuitive, web-based call handling, presence, CRM and Outlook integration, auto-forwarding and overflow, and easy administration. After five months the system was stable, easy for staff to learn, eliminated prior maintenance headaches, proved cost-effective versus alternatives, and positioned Clear Creek to offer similar services to its customers.

Clear Creek Telephone & Television

Rick Lundh

IT manager