Case Study: Cape Grim Beef achieves faster responsiveness and unified communications with Digium Switchvox

Cape Grim Beef Connects With Digium's Switchvox

Cape Grim Beef is a sixth‑generation, family‑owned Australian exporter of premium beef with processing facilities in Smithton, Tasmania and Tongala, Victoria. The business struggled with outdated telephony and spotty mobile coverage at remote sites, which caused slow decision‑making, delayed responses to suppliers and customers, and hindered coordination across locations.

Working with Intellect IT, Cape Grim Beef installed Digium Switchvox 360 IP PBXs linking all three sites with more than 70 Digium desk phones and 45 Spectralink 7620 DECT handsets, plus shared features like a global address book, smart call routing, speed dial and conference calling. The integrated system delivers free, instant internal calls and reliable coverage across facilities, speeding up permit and shipment decisions, improving customer service and collaboration, and strengthening company culture and productivity.

Cape Grim Beef

Robert Cox

Smithton Site Manager