Case Study: National Trust achieves scalable online ticketing and improved visitor booking with DigiTickets

National Trust - Customer Case Study

National Trust, one of the UK’s largest conservation charities, needed a robust online ticketing solution to manage very high visitor numbers and changing booking habits during and after the pandemic. With millions of annual bookings and a need to balance visitor experience with operational control, they turned to DigiTickets for a proven, scalable ticketing platform.

DigiTickets delivered a dedicated instance of its platform with a custom domain and a branches setup to keep National Trust sites connected while allowing each venue to manage tickets separately. The rollout improved reporting and branch-level control, and the system now supports up to 60,000 concurrent users, 15 million bookings per year, and 130,000 bookable time slots per week in real time.

National Trust