Case Study: a UK/EU telecom provider modernizes self-service portals for 7M+ users with Digiteum

Uk/eu Telecom Provider modernizes self-service portals for 7M+ users with Digiteum

Digiteum was engaged by a UK/EU telecom provider that was rapidly expanding its user base to over 7 million customers. The client faced the challenge of modernizing its self-service portals to ensure they remained scalable, secure, and user-friendly. They needed senior tech expertise to assist with migrating from an outdated platform and improving their portals, as previous vendor partnerships had not met their high standards for quality and speed.

The solution implemented by Digiteum involved migrating the self-service portals to a modern CMS and React frontend and moving 7 million users to a more scalable Identity & Access Management system. They added new features like multi-SIM management and an AI-based smart FAQ, and updated the design to improve user experience. As a result, Digiteum provided the telecom provider with a faster, more secure, and personalized portal experience, giving users greater control over their accounts and reducing the load on live support.