Case Study: RideNow achieves 24/7 multilingual support scaling with Digiteum’s AI Voice Agents

RideNow achieves 24/7 multilingual support with Digiteum

Digiteum deployed its multilingual AI voice agent platform for Ridenow, a car sharing service operating a large fleet in Cyprus. The company faced rapidly increasing inbound call volumes from users and the public. Its support team was overwhelmed by repetitive, multilingual queries, and scaling the team to handle seasonal peaks was becoming difficult and expensive.

The solution involved integrating Digiteum's AI voice agents with Ridenow's operational systems to autonomously handle first-line support calls. Following a supervised pilot, the platform successfully handled 30% of inbound volume, established 24/7 multilingual coverage with zero missed calls, and absorbed seasonal peaks without expanding the support team. This allowed human operators to focus on escalations and complex cases while every interaction automatically generated structured records. Digiteum's implementation enabled Ridenow to scale its operations efficiently.

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