Case Study: Wray Hospital and Clinic improves customer service and cuts records costs with Digitech Systems ImageSilo

Wray Hospital and Clinic - Customer Case Study

Wray Hospital and Clinic, a rural critical access hospital in Colorado, was struggling with thousands of paper records that were overflowing storage rooms, slowing down patient service, billing, and audits. To address the problem, the hospital worked with Digitech Systems and reseller RMMI Digital Document Solutions, using the ImageSilo cloud-based ECM service to manage its records.

Digitech Systems helped Wray Hospital and Clinic digitize more than 75,000 AP/AR and patient accounting documents, giving staff instant access to files and improving compliance and security. The results were significant: document retrieval became 97% faster, the hospital avoided more than $144,000 in costs, and it improved customer service while protecting records from loss, theft, and natural disaster.

Wray Hospital and Clinic

Jennie Sullivan

Cheif Executive Officer