Case Study: Western Guaranty Fund Services boosts efficiency with Digitech Systems' PaperVision Enterprise

Western Guaranty Fund Services - Customer Case Study

Western Guaranty Fund Services (WGFS) helps policyholders process claims for insolvent insurance companies and receives about 15,000 new claims documents each month. To manage sensitive records, respond quickly to customer and legal questions, and keep information under control, WGFS turned to Digitech Systems and its PaperVision Capture, PaperVision Enterprise, and PaperVision Enterprise WorkFlow products.

Digitech Systems helped WGFS digitize its entire claims process, making documents faster to capture, retrieve, and route through automated workflows. The result was more than 500 hours of annual efficiency gains worth about $64,000, 100% document tracking with full audit trails, 70% savings in file storage costs, and an implementation completed in about 1½ days with immediate benefits.

Western Guaranty Fund Services

Chad Anderson

Manager of IT and Administration