Case Study: Universal City, Texas improves government records access with Digitech Systems' PaperVision Enterprise

Universal City, Texas saves thousands annually and finds records in one week less with Digitech Systems

Universal City, Texas, a municipality aiming to provide outstanding customer service, faced an overwhelming challenge managing 55 years' worth of paper records. Responding to public information requests required staff to search through endless files for up to a week, a costly and inefficient process. To improve efficiency and eliminate paper, the city worked with Digitech Systems and their reseller, CASO, to implement the PaperVision Enterprise ECM system.

The on-premise solution from Digitech Systems allowed Universal City to digitize documents, enabling staff to find records instantly by address and send them via email. This eliminated the tedious paper search process and created a paperless office. As a result, the city now saves thousands of taxpayer dollars annually, which can be redirected to public services, while dramatically improving staff productivity and response times.

Universal City, Texas