Case Study: Universal City, Texas improves document access and saves over $44,000 annually with Digitech Systems' PaperVision Enterprise

Universal City, Texas - Customer Case Study

Universal City, Texas, a municipality in the San Antonio area, struggled with an inefficient, paper-based system for accessing city records. The process was physically demanding, time-consuming, and posed a risk to documents from potential disasters. The city partnered with vendor Digitech Systems and its reseller, CASO Document Management, to implement the PaperVision Enterprise document management solution to address these challenges.

The Digitech Systems solution digitized the city's vast archive, making documents instantly searchable and secure. This transformation dramatically improved efficiency, saving over $44,000 annually in staff time, which is equivalent to a full-time employee. The system also enhanced customer service by allowing the city to fulfill information requests rapidly and ensured vital records were protected against loss.

Universal City, Texas

Kim Turner

Assistant City Manager