Case Study: Two Rivers Financial Group improves productivity with Digitech Systems PaperVision Capture and ImageSilo

Two Rivers Financial Group speeds customer record retrieval from hours or days to seconds with Digitech Systems

Two Rivers Financial Group, Inc., a longstanding financial institution in Iowa, faced significant challenges with manual, paper-based processes. Staff spent hours or days retrieving physical records to answer customer requests, leading to poor service and a critical lack of storage space. To improve productivity, they worked with vendor Digitech Systems and their reseller, Imagetek, to implement a solution.

Digitech Systems provided PaperVision Capture to scan incoming records and ImageSilo, a cloud-based document management system, to store them. This automated solution allowed staff to find customer information in seconds, drastically improving customer service and increasing staff productivity. According to a company VP, the new system eliminated time spent in the file room, making staff much more productive.

Two Rivers Financial Group, Inc.