Case Study: Genzyme streamlines financial auditing with Digitech Systems ImageSilo

Genzyme Corporation - Customer Case Study

Genzyme Corporation, a leading global biotechnology company, faced a significant challenge with its overflowing paper-based filing system. The accounts payable department was overrun with file cabinets, causing lost documents, inefficient retrieval processes, and a constant need for more physical and offsite storage space. To address this, they turned to vendor Digitech Systems and its hosted document management service, ImageSilo.

Digitech Systems, through its reseller SOURCECORP, implemented a solution where paper documents were scanned and uploaded to the web-accessible ImageSilo platform. This gave employees instant, secure access to files from anywhere. The results were exceptional: the department reclaimed expensive office space, reduced document retrieval time from weeks to a single user completing a major audit in under two weeks, and achieved 100% document retrieval for audits, a significant improvement over the previous 5-10% loss rate. Genzyme also eliminated third-party storage costs and streamlined the integration of acquired companies' records.

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