Case Study: Family Health West achieves 555% productivity growth with Digitech Systems PaperVision Enterprise

Family Health West - Customer Case Study

Family Health West, a rural critical access hospital, faced significant challenges due to its reliance on paper medical records. Their system made tracking patient files difficult, nearly impossible to comply with HIPAA regulations, and left them with no physical space to store files for a planned new hospital. To solve this, they worked with vendor Digitech Systems and their reseller to implement the PaperVision® Capture and PaperVision Enterprise solutions for document imaging and management.

By implementing Digitech Systems' PaperVision solution, the hospital digitally transformed its records management. This provided instant, secure electronic access to records for staff and auditors, drastically improving compliance and efficiency. The measurable results were profound: records management productivity improved by 555%, record retrieval time was reduced by 86%, and storage costs were cut by over 75%, allowing them to handle a 3,000% increase in monthly patient visits.

Family Health West

Karen Hatch

Director of Medical Records