Case Study: CAPCO Tile & Stone achieves faster customer record access with Digitech Systems

CAPCO Tile & Stone - Customer Case Study

CAPCO Tile & Stone, a distributor of ceramic and stone tile, was struggling with a cumbersome and costly paper-based system for managing customer records. This process was time-consuming, made information retrieval difficult across its ten locations, and required significant physical storage space. To address this, they worked with vendor Digitech Systems to implement the PaperVision Enterprise and PaperFlow solutions.

Digitech Systems' solution digitized CAPCO's records, providing instant network-wide access to documents. The implementation streamlined operations by integrating with their order system to auto-populate data, drastically reducing manual entry. The results were immediate and significant: information retrieval time dropped from 15 minutes to under 2 minutes, reclaiming 325 productive hours per month. CAPCO saved $45,000 in the first year, reduced headcount by one employee, and improved record-keeping accuracy by an estimated 25-30%.

CAPCO Tile & Stone

Kyle Smith

Special Projects Manager