Case Study: Advocate Health Care streamlines benefits management with Digitech Systems ImageSilo

Advocate Health Care - Customer Case Study

Advocate Health Care, a large health organization in Illinois, faced a significant challenge in managing paper benefit records for its 35,000 employees and 15,000 retirees. The physical storage was expensive and inconvenient, and the process of retrieving information to handle hundreds of monthly inquiries was slow, taking 8-10 weeks to complete a benefits calculation. To solve this, they worked with vendor Digitech Systems to implement its ImageSilo cloud-based content management service.

The solution from Digitech Systems involved digitizing all paper records and managing them in ImageSilo. This provided the benefits team with instant, secure access to information from anywhere, streamlining their workflow. The results were dramatic: the time to complete a benefits calculation dropped from 8-10 weeks to under 30 days, and specialists now spend 50-75% less time on each calculation. The system improved accuracy and enabled Advocate to operate its entire benefits program for 50,000 people with a lean team of just 4.5 staff members, saving an estimated $24 million in annual salaries.

Advocate Health Care

Susan Marseille

Benefits Specialist Advocate Health Care