Case Study: World’s Largest Home Improvement Retailer achieves AI-first IT operations with Digitate ignio AIOps

Transforming Enterprise IT to "AI-First" with ignio AIOps

World Largest Home Improvement Retailer, the world’s largest home improvement retailer with more than 2,200 stores across the US, Canada, and Mexico, partnered with Digitate to address the challenge of reducing MTTR, improving Tech Ops productivity, and lowering operating costs across its large-scale IT environment serving 400,000 associates.

Digitate implemented ignio™ AIOps through an ignioway-powered “AI-first” transformation, using automation to bridge monitoring tools and enterprise systems and manage both incident and batch operations. The solution covered 65–72% of incidents in scope, autonomously resolved 35–45%, reduced MTTR by 90%, and delivered $4.2M in savings over three years while handling over 70% of ticket volume and exceeding the customer’s 40% coverage target with more than 72% coverage.