Case Study: TCS achieves proactive, predictive batch operations with Digitate ignio AI.Workload Management

TCS reduces manual effort 75% with Digitate

The customer, TCS, a global IT services and consulting organization, faced significant challenges in managing its complex IT ecosystem. With over 7,000 daily batch jobs supporting critical processes like payroll and financial closure, their operations were siloed, required heavy manual intervention, and were reactive to failures. The vendor, Digitate, provided its ignio AI.Workload Management solution to address these issues.

Digitate's ignio solution transformed TCS's operations from reactive to proactive and predictive. It provided complete visibility and integrated operations across 4,200+ processes. The results were substantial, including a 75% reduction in manual effort, 95% prediction accuracy for financial processes, and proactive notifications of potential issues 4-5 hours ahead of time, which significantly increased business agility and productivity.

TCS