Case Study: Tapestry achieves revenue assurance and faster order resolution with Digitate's ignio AIOps

Tapestry cuts order resolution time to 10 mins with Digitate

Tapestry, Inc., an American fashion retailer, was struggling with IT issues in its ecommerce and order management systems, which were causing pricing errors and delayed orders, ultimately impacting revenue and customer experience. The reactive, manual processes meant most problems were reported by users. To address this, Tapestry partnered with vendor Digitate to implement its ignio AIOps solution for intelligent, proactive automation.

Digitate's ignio AIOps provided closed-loop automation, performing automated checks and self-healing actions across Tapestry's systems. It reconciled prices, validated product data, and autonomously resolved stuck orders. The solution delivered significant results for Tapestry, including a 90% reduction in detection and resolution times, over 12,000 hours saved annually, and the resolution of 3,600 stuck orders per year, all of which helped prevent revenue loss.

Tapestry, Inc