Case Study: Global IT Services and Consulting Organization improves batch operations with Digitate's ignio™ AI.Workload Management

Proactive and Predictive Batch Operations by ignioTM AI.Workload Management Global IT Services and Consulting Organization

TCS, a global IT services and consulting organization, needed to manage a highly complex IT environment spanning 200+ applications and 7,000+ daily batch jobs. Manual coordination across siloed scheduling tools and interdependent processes led to delays, reduced productivity, and a higher risk of SLA misses. Digitate’s ignio™ AI.Workload Management was brought in to help make batch operations smarter and more proactive.

Digitate implemented an AI/ML-driven workload management and orchestration solution that unified batch visibility, detected anomalies, predicted SLA risks, and suggested root-cause fixes through a single pane of glass. The result was integrated control across 4,200+ interlinked processes, 75% reduction in manual effort during Financial Period Closure, 95% prediction accuracy for financial processes, and proactive SLA-violation alerts 4–5 hours in advance. Digitate’s solution also helped improve response times, productivity, and business agility.