Case Study: Multinational Life-Sciences Company achieves 32% fewer invoice exceptions with Digitate's ignio Cognitive Procurement

Predicting Invoice Fallouts For a Multinational Life-Sciences Company

Multinational Life-Sciences Company, a global healthcare and pharmaceutical leader, was struggling with substantial invoice backlogs and payment delays across raw-material suppliers. The company faced a backlog of 11,000 invoices across 1,500 vendors in one European country, with more than 40% of vendors deemed critical, putting over €100 million at risk. Digitate’s ignio Cognitive Procurement was used to analyze the invoice process and identify the causes of blocked invoices and delays.

Digitate implemented ignio Cognitive Procurement’s Exception Analysis to uncover exception patterns and provide actionable insights to the delivery teams, reducing the need for manual resolution. The results included 56 exception-driving patterns discovered, 32 actionable insights predicted, a 32% reduction in invoice exceptions, a 60–65% increase in first pass yield, and a 54% decrease in invoice backlog.