Case Study: Multi-Billion Dollar Private American Corporation reduces alert noise and automates IT operations with Digitate ignio AIOps

Performance Delivery For a Large American Corporation

The customer, a multi-billion dollar private American corporation with a global footprint in direct selling, manufacturing, and distribution, needed to modernize IT operations and reduce the risk and inefficiency of a manual “eyes-on-glass” monitoring model. Its legacy setup created high MTTD, delayed incident response, and challenged customer experience, especially during a planned migration to a new monitoring tool.

Digitate implemented ignio AIOps, including ignio Event Management and Incident Management, to automate alert filtering, ticket creation, and self-healing. Digitate’s solution suppressed noise, de-duplicated alerts across legacy and new tools, and kept operations stable during migration; in the first week alone, it eliminated 34% of noise, later self-healed an additional 22% of alerts, and reduced human-queue volume to 44% of remaining alerts, while also automating 100% of command center operations for valid alerts.