Case Study: a leading Canadian telecom achieves proactive IT operations and faster incident resolution with Digitate's ignio AIOps

Leading Canadian Telecom cuts incident resolution to 2 hours with Digitate

A leading Canadian telecom faced significant challenges in maintaining high availability across its complex IT environments. Its reliance on manual processes led to errors, slow incident response, alert fatigue, and unplanned outages, particularly around patching regulated servers and conducting application health checks. To address this, the company partnered with Digitate to implement its ignio AIOps platform to accelerate its journey toward self-healing, AI-driven operations.

Digitate's ignio AIOps solution automated key processes including patching, intelligent event management, and blueprint-based health checks. The platform integrated with existing systems like ServiceNow for ticket creation and provided centralized dashboards for full visibility. This implementation enabled the telecom to shift from reactive to proactive monitoring, eliminating manual efforts. The results included improved compliance, a reduced mean time to repair (MTTR), and ensured business continuity by preventing outages that had previously impacted productivity and launch timelines.