Case Study: a large European bank achieves stronger business resilience with Digitate’s ignio automation

Large European Bank boosts resilience with Digitate, cutting SEPA MTTR from 30 minutes to seconds

The customer, a large European bank, faced significant IT challenges due to its complex and autonomous team structure, which led to business disruptions and potential revenue loss. To address issues like repeated failures in its electronic billing system and a low automation index, the bank partnered with vendor Digitate to implement its ignio AIOps solution for intelligent automation and proactive issue resolution.

Digitate's ignio AIOps provided automated health checks, self-healing actions, and integration with existing tools like Dynatrace and ServiceNow. The solution resulted in a dramatically increased automation index of 90% and eliminated a potential revenue loss of 1.6 million. Measurable impacts included the end-to-end resolution of over 5,700 service requests, saving 10,000 hours annually, and reducing the mean time to repair for critical SEPA payment disruptions from 30 minutes to just a few seconds.