Case Study: a global media and entertainment leader improves IT efficiency and SLA compliance with Digitate's ignio AIOps

Global Media and Entertainment Leader saves 13K+ IT hours with Digitate

A global media and entertainment leader faced significant IT operations challenges, including limited monitoring capabilities, inefficient manual ticket assignment, and high costs from disparate tools. These issues led to delayed response times, frequent SLA violations, and an uneven workload distribution. To address this, the company partnered with Digitate to implement its ignio AIOps solution.

Digitate's ignio AIOps provided a dual solution of business health monitoring and ticket automation. This included proactive health checks and the automated patching and dispatching of thousands of tickets. The results were substantial, including $340K in annual savings from tool rationalization and effort reduction, over 13,000 IT hours saved per year, and a 98% effectiveness rate in automated ticket routing, all while ensuring high availability for critical applications.