Case Study: Leading American Energy and Utilities Company achieves resilient, zero-impact IT operations with Digitate ignio AIOps

Experiencing Resilient and Assured IT Operations for Critical Business Operations with AIOps

Leading American Energy and Utilities Company is a large, regulated U.S. utility serving more than 15 million people across electric, gas, and water services. Facing the need to modernize manual, non-scalable operations and maintain nonstop availability for critical applications and infrastructure, the company turned to Digitate and its ignio™ AIOps platform.

Digitate implemented ignio™ health checks, self-heal automation, blueprint-driven workflows, and event management integrations to proactively monitor applications, manage VDI and onboarding/offboarding processes, and streamline command center operations. The result was significant operational improvement, including a 95% reduction in incidents to the application team, 70+ anomalies detected and self-healed, 600+ man hours saved per month, 95% MTTR improvement, 60% of infrastructure alerts handled in real time, and major cost savings from VDI reclamation and automation.