Case Study: Global Health Services Company achieves proactive application resilience with Digitate ignio AIOps

Enhancing Business Resiliency and Transforming Operations

Global Health Services Company, a Fortune 100 healthcare and insurance provider serving over 180 million consumers, needed to improve availability and resiliency across more than 500 business applications, including 200+ critical systems. Its operations command center relied on manual health checks and coordination with application teams, which created delays, errors, and downtime risk. Digitate’s ignio™ AIOps was brought in to help move from reactive support to more proactive operations.

Digitate implemented ignio™ AIOps to automate health checks across 150+ critical applications, perform over 280K synthetic checks per month, and monitor web, database, mainframe, API, desktop, and Citrix-based applications through custom dashboards and alerts. The solution freed up 2,130 person-hours per month, reduced major incidents by about 50%, cut major incident awareness time by about 90%, and delivered estimated annual savings of US$1.72 million.