Case Study: Leading Financial Institution achieves seamless, compliant IT operations with Digitate ignio

Better, Faster, and Economical Enterprise IT Operations, delivered by ignio

Leading Financial Institution, one of the UK’s oldest and largest savings account and mortgage providers, needed a better way to manage a highly complex, heterogeneous batch scheduler ecosystem supporting more than 14 million banking accounts and 64,000 batch jobs. With limited visibility across multiple schedulers and business processes, the bank faced high risk in technology transitions, potential SLA breaches, and manual planning that could take months. Digitate’s ignio™ AIOps and AI.Workload Management were used to address these operational and change-management challenges.

Digitate implemented ignio to simulate future batch scenarios, assess the impact of changes with predictive analytics, and provide a 360-degree view of job dependencies and business impacts. The solution also proactively monitored MQ services, RightFax, server capacity, DHCP scope, and security agents, with autonomous triage and self-healing where needed. Results included 93% simulation prediction accuracy, 90% MTTR reduction for incidents, up to 97% alert-noise reduction, 22,000 minutes of annual effort savings, and elimination of critical incidents in key mortgage-processing workflows.