Case Study: US-Based Global Health Services Company achieves proactive SLA management with Digitate's ignio Workload Management

Automating Workload Management System For An American Health Services Organization

US-Based Global Health Services Company, a US-based global health services provider, needed better control over its critical batch operations, which included 12,000+ jobs and 5.5 million monthly executions. Manual, reactive management was creating risk across business processes, with 600+ potential SLA misses, compliance exposure, and nearly 15,000 exception batch admin requests handled by hand.

Digitate implemented ignio™ Workload Management, along with ignio AIOps, to add end-to-end observability, predictive SLA monitoring, and automated batch exception handling. The solution automated nine batch administration requests, provided more than one hour of advance warning for potential SLA breaches, configured SLA notifications for 600+ jobs, delivered real-time dashboards for 40+ business processes, and now handles 8,000+ batch admin requests per month with no manual intervention, cutting wait time by 80%.