Case Study: a large UK based water retail company frees its internal IT team with DigitalXRAID’s SOC service

a large UK based water retail company neutralizes incidents in 8 minutes with DigitalXRAID

A large UK-based water retail company was struggling with its Security Information and Event Management (SIEM) platform, which was generating a high volume of alerts that consumed its internal IT team's time. Lacking in-house expertise to tune the platform, the company sought a UK-based cybersecurity partner experienced with AlienVault to provide 24/7 security monitoring and free up its team. They chose DigitalXRAID for its SOC service.

DigitalXRAID implemented its vendor-agnostic Security Operations Centre (SOC) service, which provided 24/7 monitoring, alert tuning, and threat detection without requiring changes to the existing tech stack. The results included full visibility of the infrastructure, a tuned SIEM that eliminated unnecessary alerts, and an average incident neutralization time of just 8 minutes. This freed the water retailer's internal IT team to focus on valuable projects while significantly enhancing its security posture.