Case Study: Insomnia improves in-store customer experience with DigitalWell’s high-speed connectivity solution

Insomnia streamlines connectivity across 76+ locations with DigitalWell

Insomnia, a leading independent coffee shop chain in the UK and Ireland, faced significant connectivity issues across its numerous store locations. To support its need for a scalable, secure, and stable network to improve both customer and employee experience, the company sought the expertise of vendor DigitalWell for a high-speed WiFi and broadband solution.

DigitalWell implemented a bespoke connectivity solution involving high-speed WiFi, Digital Subscriber Lines (DSL), and new routers. This system nearly eradicated connectivity problems, provided automated backup to minimize downtime, and futureproofed the business. The results for Insomnia included an improved in-store customer experience with reliable payments and WiFi, as well as better employee access to cloud-based services. DigitalWell's solution ensures the company's systems can grow and evolve with its business needs.

Insomnia