Case Study: Major European Train Operator achieves near-instant mobile ticketing and reduced latency with Digital Realty

European Train Operator’s Hybrid IT Environment Elevates Rider Experience

A leading European train operator serving 1.25 million customers faced poor mobile ticketing performance during peak times—tens of thousands of purchase requests overwhelmed the internet link between its on‑premises systems and AWS, causing high latency, a degraded user experience and rising networking costs. Delivering instantaneous ticket transactions was critical to customer satisfaction and revenue protection.

The operator partnered with Interxion to place critical infrastructure at an Interxion data centre and connect directly to the AWS PoP, creating a seamless, low‑latency link between on‑prem and cloud. The result was faster, more reliable mobile ticketing (transactions now complete in seconds even at peak), reduced roundtrip latency and costs, and improved overall IT performance and security.