Case Study: Autonoma achieves faster IoT troubleshooting with DigitalOcean

Autonoma creates an IoT service assistant quickly by deploying an AI agent hardened by Vijil on DigitalOcean GenAI Platform

Autonoma, an IoT platform for industrial machinery manufacturers, needed a faster way to help technicians troubleshoot equipment issues and reduce costly downtime. To do this, the team turned to DigitalOcean’s GenAI Platform and Vijil to build an AI agent that could provide accurate troubleshooting guidance from its help-center content.

DigitalOcean and Vijil deployed the agent in just one week, hardening it with better prompts, a restructured multilingual knowledge base, a safer model, and guardrails against misuse and prompt injection. The result was a reliable, secure assistant that returned grounded answers with proper English/German responses, reduced troubleshooting time for customers, and saved Autonoma months of development effort while helping them scale faster.

Autonoma

Benedikt Klinglmayr

Full Stack Developer