Case Study: Leading Regional Bank protects customers from fake social media profiles with Digital Shadows SearchLight

How a bank removed a spoof social media profiles targeting customers

Leading Regional Bank was moving its support channels to its website and social media when it faced a growing risk of brand impersonation online. The bank turned to Digital Shadows and its SearchLight platform after receiving reports of fake Twitter support accounts targeting customers and directing them to a phishing domain.

Digital Shadows used SearchLight to monitor for imitation handles and brand references, identify the spoof account, and support the bank in launching a takedown request from within the portal. The fake profile was suspended within two hours, reducing customer risk and demonstrating Digital Shadows’ ability to detect, track, and remove impersonation threats quickly.