Case Study: Large Retailer Navigate Company avoids extortion risk with Digital Shadows SearchLight

Digital Shadows Helps Large Retailer Navigate Extortion Attempt

Large Retailer Navigate Company, a large retailer, received an extortion email from a known attack group demanding payment to prevent a denial-of-service attack on its website. Unsure whether the threat was credible, the company turned to Digital Shadows and its SearchLight service as part of its incident response process to verify the attacker’s legitimacy and assess the risk to business continuity, revenue, and brand integrity.

Digital Shadows analyzed the IP address, Bitcoin address, and unique email strings and delivered an in-depth report within three hours. The investigation concluded the attacker did not appear capable of carrying out the threatened denial-of-service attack, allowing Large Retailer Navigate Company to reject the ransom demand; no DDoS attack or follow-on extortion occurred.