Case Study: Airline Boosts Cybersecurity Company Protects Rewards Customers with Digital Shadows SearchLight

Airline Boosts Cybersecurity Coverage to Protect Rewards Program Customers

Digital Shadows helped an airline customer strengthen cybersecurity coverage for its rewards program after discovering that frequent flyer accounts had been compromised and listed for sale online. The airline was concerned about loyalty point theft, phishing, reused passwords, and other threats affecting customer trust, revenue, and brand exposure, and turned to Digital Shadows SearchLight™ for broader digital risk monitoring.

Using Digital Shadows SearchLight™, the airline received curated threat intelligence across the open, deep, and dark web, with false positives filtered out and relevant incidents prioritized for action. Digital Shadows detected more than 300 compromised reward accounts for sale, helped remove over 197 of them from Twitter through managed takedowns, and supported the airline’s broader monitoring of leaked intellectual property, malicious domains, vulnerabilities, and harmful social media content.