Case Study: NeverAlone delivers 24/7 virtual care at scale with Digital Scientists

NeverAlone delivers 96% treat-in-place care with Digital Scientists

NeverAlone, a 24/7 clinical safety net for senior and post-acute care teams, needed a mission-critical virtual care platform to support patients and staff across multiple care settings. They partnered with Digital Scientists to build and operate this telemedicine solution, which required integration with pharmacy systems, EHRs, and third-party provider networks.

Digital Scientists built the NeverAlone platform and continues to operate it daily, providing 24/7 support. The solution has processed over 100,000 calls in 2024 across 130+ facilities in 7 states, achieving a 96% treat-in-place rate and helping one agency reduce hospital readmissions by 30%.

NeverAlone