Case Study: McKesson 3PL transforms its client portal with Digital Scientists

McKesson 3PL validates next-gen client portal in 4 months with Digital Scientists

McKesson 3PL, a third-party logistics organization serving pharmaceutical businesses, faced significant challenges with its outdated SAP-based client portal. The portal was causing client dissatisfaction, overwhelming internal support teams with tickets, and preventing program managers from building consultative relationships. To address this, McKesson engaged Digital Scientists for a Product Blueprint engagement to design a modern solution.

Digital Scientists deployed a cross-functional team to conduct extensive user research, create high-fidelity prototypes, and develop a complete technical architecture. The solution they designed focused on enabling client self-service, streamlined data investigation, and two-way communication. The validated blueprint was proven to reduce client ticket volume, increase NPS scores, and empower McKesson's teams to foster true partnerships with their clients.

McKesson 3PL