Case Study: Rize Credit Union achieves 33% more new accounts with Digital Onboarding

Rize Credit Union boosts new accounts 33% with Digital Onboarding

Rize Credit Union, a financial institution with over $1 billion in assets, sought to grow its membership and convert pre-approved prospects. Their challenge was a time-consuming, staff-heavy enrollment process that created friction for potential members and strained resources. They partnered with Digital Onboarding to implement its digital onboarding and cross-selling solutions to streamline acquisition.

Digital Onboarding provided a solution featuring personalized mailers with QR codes, customized microsites, and eSignature functionality to allow for instant account opening. This automated campaign guided new members through product adoption. As a result, Rize Credit Union saw a 33% increase in new accounts, issued over $1 million in credit, cross-sold 12% of new members into additional products, and saved 184 staff hours. Digital Onboarding enabled the credit union to achieve significant growth while greatly improving operational efficiency.

Rize Credit Union