Case Study: First Heritage Federal Credit Union boosts eStatement adoption by 38% with Digital Onboarding

First Heritage Federal Credit Union boosts eStatement adoption by 38% with Digital Onboarding

First Heritage Federal Credit Union, a credit union with over $700 million in assets, faced the challenge of high costs associated with mailing paper statements. Their previous method for converting members to eStatements introduced significant friction, requiring multiple clicks and limiting adoption, which kept operational expenses high. To address this, they partnered with vendor Digital Onboarding and utilized its Enrollment Widget.

Digital Onboarding's solution embedded the Enrollment Widget into automated onboarding campaigns, allowing members to opt into eStatements with a single click. This streamlined process resulted in over 2,300 new eStatement enrollments in seven months and a 38% increase in adoption. The initiative significantly reduced printing and postage costs for First Heritage FCU while delivering a more modern member experience.

First Heritage Federal Credit Union