Case Study: Credit Union of America saves 260 staff hours with Digital Onboarding

Credit Union of America saves 260 staff hours with Digital Onboarding

Credit Union of America faced a challenge with its inefficient, manual process for collecting missing vehicle titles from auto loan members. This time-consuming task required staff to manually upload email lists and send reminders, a process that Digital Onboarding helped streamline using its Servicing engagement platform.

By implementing Digital Onboarding's solution, the credit union automated its follow-up process with personalized email reminders. This resulted in 260 staff hours saved annually, reduced campaign setup time by 5 hours per week, and provided a smoother, more consistent member experience.

Credit Union of America