Case Study: Baton Rouge Telco Credit Union cuts costs and saves 168 IT hours with Digital Onboarding

Baton Rouge Telco Credit Union saves 168 IT hours with Digital Onboarding

Baton Rouge Telco Credit Union sought to improve efficiency and reduce costs associated with its manual process for sending certificate of deposit renewal notifications via mail. This outdated approach was expensive, requiring significant printing, mailing, and IT support. The credit union partnered with Digital Onboarding, using its Servicing solution to automate and digitize this process.

By implementing Digital Onboarding's engagement platform, the credit union automated email and SMS notifications and provided members with personalized digital microsites to manage renewals. This solution eliminated printing and mailing costs, saved 168 hours of annual IT time, and provided members with more convenient options. The automation from Digital Onboarding allowed Baton Rouge Telco to retain deposits more efficiently and significantly improve its member experience.

Baton Rouge Telco Credit Union