Case Study: Nationwide Home Health & Hospice Company achieves scalable, compassionate patient support with Digital Nexa

Nationwide Home Health & Hospice Company reduces follow-up confirmation calls by 25% with Digital Nexa

Nationwide Home Health & Hospice Company, a rapidly expanding healthcare provider, faced the challenge of scaling its high-quality, empathetic communication with patients and families during off-hours and peak times. To address this, they engaged vendor Digital Nexa for its healthcare-focused answering service to provide overflow and after-hours support.

Digital Nexa implemented a specialized, compassionate service, training its specialists on the client's patient-centric philosophy. The solution scaled to support all ~200 of the provider's locations, handling over 23,000 calls monthly. Results included a custom HIPAA-compliant integration that reduced follow-up confirmation calls by 25% and improved response times, supporting the client's growth and an estimated $100M in annual revenue.