Case Study: F.H. Furr achieves year-round growth and industry-leading booking rates with Digital Nexa

Furr boosts booking rates to 82.5% with Digital Nexa

F.H. Furr, a well-known PHCE company, was dissatisfied with its previous outbound sales providers, which were booking appointments at a rate of only 0.75-1 per hour. To address this challenge, they engaged Digital Nexa through its EverService brand to improve performance.

Digital Nexa implemented a targeted outbound sales strategy, quickly exceeding previous results by delivering an average of 3.5 appointments per hour. This success led F.H. Furr to also adopt Nexa's inbound solution. The most recent results show an industry-leading 82.5% booking rate with an average answer time of 4 seconds, demonstrating Nexa's ability to deliver high-quality, scalable service.

Furr