Case Study: City of San Juan Capistrano achieves rapid interagency collaboration and streamlined permitting with Digital Map Products' CityGIS2

Inspiring Interagency Collaboration Through Visual Mapping

The City of San Juan Capistrano lacked a GIS system for non‑technical staff, which made everyday tasks and interagency collaboration slow and error‑prone. Senior Civil Engineer Ziad Mazboudi faced delays getting map data from other agencies, and field crews frequently arrived at sites with the wrong equipment; front‑desk staff also could not quickly assess site issues for permit applicants.

By implementing Digital Map Products’ CityGIS2 and adding local datasets (soil, geohazards, slope stability), the city enabled staff and partner agencies to mark up and share maps in minutes, sped up permit processing at the front counter, and reduced field visits and equipment errors. The solution rolled out seamlessly, saved engineering time, improved interagency collaboration (SOCWA staff could return detailed maps in about five minutes), and is becoming the foundation for future integrations and disaster‑preparedness tools.

City of San Juan Capistrano

Ziad Mazboudi

Senior Civil Engineer and Environmental Design Manager, City of San Juan Capistrano