Case Study: a global enterprise cuts telecom costs by 44% with Digital Direction

Global Enterprise cuts telecom costs by 44% with Digital Direction

Global Enterprise, a global enterprise operating across 22 locations, was struggling with a fragmented telecom infrastructure managed across 29 carriers and 50 monthly invoices. This led to duplicate services, poor contract visibility, and an overextended IT team. The company engaged Digital Direction for an audit and optimization engagement to simplify operations and regain control.

Digital Direction's team created a single-source inventory, audited all invoices, and uncovered billing errors and unoptimized contracts. The solution resulted in a 44% reduction in annual telecom costs, saving over $636,000. Additionally, time spent managing telecom was reduced by 80% and service implementations improved by 40%, freeing the IT team to focus on strategic projects.