Case Study: the state’s largest workers’ compensation insurer cuts telecom costs by 52% with Digital Direction

a state’s largest workers’ compensation insurer cuts telecom spend by 52% with Digital Direction

The State's Largest Workers' Compensation Insurer was facing escalating telecom costs, inadequate carrier support, and a lack of billing transparency. These challenges were causing operational inefficiencies for the insurer, which serves 72,000 businesses. The company partnered with Digital Direction for a comprehensive telecom audit to address these issues.

Digital Direction performed a detailed audit, resolving billing errors and renegotiating carrier contracts. This solution identified significant savings, resulting in a 52% reduction in the client's annual telecom spend, from $1.5M to $706,503. Digital Direction also secured $346,158 in one-time billing credits for the customer.