Case Study: Veterinary United consolidates 8 PIMS into 1 with Digitail

Veterinary United consolidates 8 PIMS into 1 with Digitail

Veterinary United, a large multi-clinic group in Michigan, faced significant operational challenges. They were operating with eight different Practice Information Management Systems (PIMS), which created a disjointed landscape that hindered growth and made staff training extremely difficult. To address this, they partnered with vendor Digitail and implemented its cloud-based PIMS platform.

Digitail provided a unified platform that consolidated all eight systems into one. This solution standardized workflows across all locations, delivered advanced data reporting, and introduced efficient features like automated client reminders. The results included streamlined operations, enhanced client communication, and the removal of scaling bottlenecks. This allowed Veterinary United to build a solid, scalable foundation for future growth without requiring new system investments per location.

Veterinary United